FAQ

Where can i buy the e-motech product?

You can buy our product from e-motech online store or our authorized retailer. The distribution of authorized retailer can check in where to buy, you can choose anyone who near you.

Support Included?

We offer technical support of our products via phone calls. Customers are welcomed to call us within the office hours. It’s our pleasure to answer your inquiry.

What about Refunds?

If you purchased from E-motech Online Store, we offer 7 days Returns Policy. If you purchased from retail shops, the terms is subject to the retailers return policy.

Are there additional costs for the warranty?

All of our products include an E-motech warranty. Within the warranty period, there is no inspection fee nor repair fee, EXCEPT damage caused by accident, abuse, misuse, liquid contact, fire.

How can i know the product i bought is under the e-motech warranty?

If the product is under the e-motech warranty, there will be a security label(orange label) on the product with a 18 digit warranty number.

Do i need to register the warranty when i bought the e-motech product?

Yes, please access to our e-motech warranty system to complete the warranty registration process within 14 days from the date of purchase. Warranty certificate number is printed on the security label. Failure of registration after 14 days from the date of purchase will affect your qualification of warranty.

Where can I repair my broken device?

You can come to our pickup/drop off centre in Wanchai and Mongkok. Then the device will send to our Tusen Wan office for inspection and repair. Visit “Contact Us” page for detailed address.

Where can I find the serial number on kindle?

  1.  From Home, tap the Menu Menu icon <br />			  icon, and then tap Settings.
  2. Press “Settings”, then tap the Menu Menu icon <br />			  icon again.
  3. Press “Device Info”
  4. The Serial Number contains 16 digit.

How to set up an Amazon account?

  1.  From Home, tap the Menu Menu icon <br />			  icon, and then tap Settings.
  2.  Tap Registration. 
  3.  Choose the Amazon account you want to use on your Kindle: 
    • If you already have an Amazon account: Tap this option. Enter the e-mail and password associated with your Amazon account. Tap Register. Your name will appear as the Registered User when registration is complete. 
    • If you do not have an Amazon account: Tap this option and follow the onscreen instructions to set up a new Amazon account.

How can i download the non-amazon store book to my kindle?

Amazon kindle e-reader can support four format of e-book : mobi/prc/pdf/txt. User can download the suitable format e-book to your kindle from internet.

How to Change Kindle Language to Connect Amazon.cn Kindle Store

Why or when we need to change Kindle’s language setting? Nowadays Amazon has already extended their business all over the world. But before Amazon shipping the Kindle into those countries, the Kindle users there were buying Kindle from US Amazon store. And of course it can only connect to amazon.com and buy english eBooks.

For example, this year Amazon shipped Kindle Paperwhite to China and opened chinese Kindle store there. Chinese Kindle users now can buy native chinese eBooks in amazon.cn.

Here comes the problem, for those chinese Kindle users who bought a Kindle Paperwhite from America, their Kindles are defaultly connecting to US amazon.com. Therefore they cannot buy the chinese books in amazon.cn.

That’s why I write this guide, by changing the Kindle language we can connect to non-US Kindle store and buy non-english eBooks as we want. Notice: Not every generation of Kindle is able to do this, it depends on the firmware version. Here we go.

1. Go to “Settings” screen

On your Kindle’s homepage, press the “Settings” icon in the upper right corner to enter the settings screen.

click settings button

2. Press the Settings icon again in setting screen

You can’t find the Kindle language reset option by simpley entering settings screen. To find it you have to press the setting icon again in the settings screen.

press settings button again

By pressing the setting icon we can active another drop-down menu, and the “Reset Device” options hides there.

reset device

All your contents in Kindle will disappear after the device resetting, so make a back-up at first is recommended.

3. Waiting the Kindle to re-start, then choose language

After pressing “Yes” in Reset Device window the Kindle will reboot automatically, wait for one minute, the Kindle will ask you to choose a languge. By choosing the language, you are in fact choosing which store your Kindle will connect to.

choose kindle language

4. Check the result

For example I choose “Simplified Chinese” as my target language, then Kindle will ask me to enter my amazon.cn account and password, then goes to the tutorial.

If everything goes OK, we will be able to see chinese books recommendation from amazon.cn. In another word, as long as you see the recommendation books are not from US amazon.com, you are succeed to change Kindle language and connect to a differnt Amazon Kindle store.

How can i know my kindle is charging?

Charging via the supplied USB cable will normally take four to six hours, but may take longer depending on the capability of the hardware.

When your Kindle is charging, a lightning bolt appears on the battery icon at the top of the Home screen.

The indicator light on the bottom edge of your device turns amber while the battery is charging and green when it is fully charged. If you don’t see a light, your Kindle is not charging.

How can i set up the Parental Controls to my kindle?

With Parental Controls you can restrict access to shopping, the experimental web browser and the Cloud. You can also disable the ability to deregister and reset your Kindle Paperwhite.

  1. From Home, tap the Menuimage of menu icon <br />			 icon, and then tap Settings.
  2. Tap Device Options, and then tap Parental Controls.
  3. Tap Off to require a password for access to any of the Parental Control options (Web Browser, Kindle Store, Cloud, Goodreads on Kindle).
  4. Set a Parental Controls password, and then tap OK.
  5. Tap OK to save your Parental Controls settings.

When Parental Controls are set, a lock icon appears at the top of the screen.

How can i create a Family Library from my kindle?

With Family Library, you can link two Amazon accounts and share books across devices, including your Kindle Paperwhite 2nd Generation and other compatible Amazon devices and apps. Content from both accounts can also be added to up to four child profiles.

When Family Library is enabled, shared content from each of the linked accounts will be available in the cloud on your Kindle Paperwhite 2nd Generation and other compatible devices and apps registered to your accounts.

On your Kindle, you can filter by My Books or Shared Books to choose whose content you are viewing. Each adult will keep separate furthest page read locations, notes, highlights, and social media accounts.

Note: In order to share content, both account holders need to authorize each other to use credit cards associated with their Amazon accounts for purchases on Amazon. This will not affect either of their current payment settings, but each adult will be able to copy the credit cards of the other account to his or her Amazon account and use them for purchases with Amazon.

If you choose to separate accounts, you must wait 180 days to join a new household or link a new Amazon account to your Family Library.

Link Amazon Accounts with Family Library

You can link Amazon accounts to create a Family Library from your Kindle Paperwhite 2nd Generation.

  • Link accounts from your Kindle:

    1. From the Home screen of your device, tap the Menu button and select Settings. On the Settings page, select Registration and Household, then Household and Family Library.
    2. Tap Add a New Person, then Add Adult. You will be prompted to pass your Kindle to the adult you would like to add to your household.
    3. The second adult must enter a unique Amazon account ID and password. If they do not have an Amazon account, they can visit the Amazon website to create one.
    4. The second adult will be given the opportunity to enable sharing. They can choose if they want to share all of their purchased books or just individual books with you. By choosing to enable sharing, they are authorizing you to use credit cards associated with their Amazon account for purchases on Amazon.
    5. The second adult will be prompted to pass your Kindle back to you.
    6. You will also be given the opportunity to enable sharing. You can choose if you want to share all of your purchased books or just individual books with the second adult. By choosing to enable sharing, you are authorizing the second adult to use credit cards associated with your Amazon account for purchases on Amazon.Note: If either adult declines to enable content sharing, your Family Library will not be set up but your accounts will still be linked and the second adult will be added to your household.
  • Link accounts from the Amazon website:

    1. Go to Manage Your Content and Devices and sign into your account.
    2. Select Settings, and then select Invite an Adult under Households and Family Library.
    3. The other adult will enter their Amazon account information and choose Verify Account or select Create a New Account.
    4. In order to share content, both adults must agree to share payment methods and services. Select “Yes, we agree to authorize payment methods, Family Library, and manage child profiles,” then Continue.Note: If you choose “No, just manage child profiles,” both adults can select content to share with their kids through Manage Your Content and Devices but content will not be shared between adult profiles.
    5. Each account holder can check or uncheck the content types they want to share or decide what to share later. Choose Finish when you are done.

Content sharing settings can be changed from Manage Your Content and Devices. If you choose not to share all content, you can select individual titles to share or you can block titles from sharing. To learn more, visit About Family Library.

Create a Child Profile in Your Household

You can create up to four child profiles in your household to choose which content is shared with your kids. Existing Amazon FreeTime and Kindle FreeTime child profiles will be automatically added to your household.

  • Create a child profile from your Kindle:

    1. From the Home screen, tap the Menu icon.
    2. Tap Settings, then Registration and Household.
    3. Tap Household and Family Library, then tap Add a New Person at the bottom of the screen.
    4. Tap Add Child, enter your parental controls password, then enter your child’s name, birthday, and gender. Tap Next after each screen.
    5. Select the titles you want to be included in your child’s library, then tap Next.
    6. You can review your child’s profile and reading settings, then tap Done.
  • Create a child profile from the Amazon website:

    1. Go to Manage Your Content and Devices and sign into your account.
    2. Select Settings, and then select Add Child under Households and Family Library.
    3. Enter your child’s name, birthday, and gender, and pick a profile icon. Select Add Child Profile. While viewing Manage Your Content and Devices, you can select titles for your child profiles. To learn more, visit About Family Library.

After a child profile has been set up, it can be quickly accessed from Kindle FreeTime on your device. From Home, tap the Menu icon, then tap Kindle FreeTime.

Child profiles can only be accessed from devices that support FreeTime. Visit Using a Kindle FreeTime Profile to learn more about using this feature on your device.

Remove Account from Household

You can remove an adult account from your household if you no longer want your Amazon accounts to be linked.

Note: If a linked Amazon account is removed from or leaves your household, neither adult will be able to link another adult account or join another household within 180 days.

  • Remove an adult account from your household on your device:

    1. From the Home screen, tap the Menu icon.
    2. Tap Settings, then Registration and Household.
    3. Tap Household and Family Library, then select the adult profile to leave the household.
    4. Enter the password for that profile, if needed. Tap Leave Household, then tap OK.
  • Remove an adult account from your household using the Amazon website:

    1. Go to Manage Your Content and Devices and sign into your account.
    2. Select Settings, and then hover over the adult profile you want to remove under Households and Family Library.
    3. Select Leave Household or Remove from household then select Remove Adult.

After removing an adult account from the household, access to shared content and shared payment methods in your Family Library will be lost. Child profiles will remain with the account that did not leave the household. You do not need to wait 180 days to create new child profiles.

What can i do if my kindle is Slow or Frozen Screen?

If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.

Troubleshooting Frozen Screen

Press and hold, or slide and hold, the Power button for a full 40 seconds until you see your screen go blank and then start up again.

Troubleshooting Slow Screen Response

Below are some potential reasons you might experience a slow or unresponsive Fire or Kindle screen. Follow the troubleshooting steps to optimize your device screen performance.

Potential Issue Troubleshooting Steps
Low battery If your device battery is low, charge your device for at least 30 minutes, and then try restarting again
Previous software version Make sure you have the latest software version for your device.
Download in progress If you are currently downloading content on your device, it may be slow to respond until all downloads are complete. It may also be slow immediately after downloading a large amount of content.
Device temperature Avoid using your device in extreme hot or cold temperature conditions.
Device accessories If you have a protective case or screen, try removing it and testing the device without it.
Touchscreen is dirty Clean the screen with a soft, slightly damp, lint-free cloth.

Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.

Multiple Kindle Fire apps running If you have multiple apps running on your Fire tablet, quit unused apps.
Restart needed Restarting your device involves turning it off completely and then turning it back on again.

Restart your device from the Power dialog or Settings menu:

  • Fire tablets: Press and hold the power button for two to three seconds until you see the message “Do you want to shut down your Kindle?” appear, and then tap Shut Down. After the device has completely turned off, press the power button to restart your Fire.
  • eReaders: From Home, select the Menu icon, and then select Settings. From Settings, select the Menu icon again, and then select Restart device.
Reset needed If you continue to experience slowness after restarting your device, try resetting your device by selecting Reset Device from the Settings menu.

Important: Resetting your device will remove your personal information (including your settings for Parental Controls), Amazon account information, and any downloaded content. Any content you purchased from Amazon is automatically saved to the Cloud and can be downloaded again when you register your Fire or Kindle to your account again.

How can i change the language of my kindle?

Set your default device language to one of the following languages: English (U.S.), English (U.K.), German, French (France), French (Canada) Italian, Spanish (Spain), Spanish (Mexico), Portuguese (Brazil), Japanese, and Chinese (Simplified).

When you select a new language, the device menus, keyboard, and default dictionary will be changed; the User Guide and any content downloaded to your Kindle Paperwhite will remain the same.

Note: If you purchase a book in another language, the dictionary and keyboard for that language will automatically download to your Kindle Paperwhite when connected to Wi-Fi. The default dictionary and keyboard will change based on the language of the book you’re reading.

  1. From Home, tap the Menu Menu icon <br />			 icon, and then tap Settings.
  2. Tap Device Options, tap Language and Dictionaries, and then tap one of the following options: 
    • Language – select a different language for your Kindle.
    • Keyboard – select a region-specific layout for the keyboard.
    • Dictionaries – set the default dictionary for each language.

What can i do if i forgot my kindle password?

If you can’t remember the passcode for your Kindle, you’ll need to reset your device.

Important: Resetting your Kindle will remove your personal information (including your lock screen passcode), Amazon account information, and downloaded content. Any content you purchased from Amazon is automatically saved to the Cloud. You can download that content when you register your Kindle to your account again.
  1. Tap the passcode field to bring up the onscreen keyboard.
  2. Type 111222777, and then tap OK. Your Kindle will restart.

To use your Kindle again, you’ll need to connect to a wireless network and register your Kindle.

What can i do if my kindle cannot connect to WiFi?

If you can’t connect your Kindle to Wi-Fi, follow these troubleshooting steps.

  • Check the wireless connectivity on your Kindle. If wireless connectivity is not enabled, your Kindle will not automatically connect to a Wi-Fi network that you have used before.
  • Restart your Kindle and modem and/or router. Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Screen Off. Turn off your router and/or modem for 30 seconds, and then turn them back on. After your router and/or modem restarts, press and hold the Power button on your Kindle until it turns on, and then try to connect to your Wi-Fi network again.

If you still can’t connect, there may be an issue with your network hardware or your Internet connection, and you should contact your Internet service provider for further troubleshooting.

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

If you have technical problem regarding our products, please do not hesitate to give us a call.
Tel: 3427 3627

Send Email

If you have any question regarding our products, please do not hesitate to contact us. We will reply you in shortest time.

Hotline busy/ no answer?

Our office opening hours is from 09:30-13:30 and 14:30-18:30. If you can’t reach us by phone, we suggest you to send us an email about your problem. We will call you back as soon as possible.

Auto-answering System Hotkey?

Press 1 for general enquiry and product information. Press 2 for technical support and warranty registration. Press 3 for customer representatives.

Speed up our processing time?

If it is the 1st time for you to call us, we suggest you to prepare your Serial number and Warranty number. This could help us pull out your information in shorter time. If it is the 2nd time you call us, we suggest you to provide your Case ID for us to follow up your case easier.

Leave your phone number in email?

For better user experience, you were appreciated if you can give your contact number in the mail. We will contact you over the phone if we have any misunderstanding in the email.