Shipping & Delivery

When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery district. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.


When placing your order, we consider these factors when calculating the Estimated Delivery Date :
  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days. 


  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Deliveries are made Monday - Friday with no advance call.


What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us at (852) 3427 3627 within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.

 

SF Express - Hong Kong Non-Industrial / Commercial Surcharge

In order to improve operation efficiency for service enhancement, HKD30 Non-Industrial / Commercial Surcharge is applied for any shipment picks up from or delivers to Non-Industrial / Commercial address in Hong Kong.

Area: 

Hong Kong 

Applicable to:

Non-Industrial / Commercial Surcharge will be applied on shipments sent from and delivered to addresses for Non-Industrial / Commercial purposes. Non-Industrial / Commercial Property within remote area is subject to HKD30 Remote Area Surcharge only. 

Charging Standard:

HKD30 is applied on pickup or delivery at non-industrial / commercial address. Payments in other currencies are based on HKD30 and are calculated according to the exchange rate of that month.

 

Summary of Hong Kong Pickup or Delivery Surcharge:

Method of Collection Location Surcharge / per shipment (HKD)

Self-pickup/

Self-drop off

S.F. Store / S.F. Service Center

Wavier of Non-Industrial/

Commercial or Remote Area Surcharge

S.F. Service Points HKD10
Door-to-door delivery/ pickup  

Industrial / commercial address(Non Remote Area)

Wavier of Non-Industrial/

Commercial or Remote Area Surcharge

Non-industrial / commercial address HKD30
Remote Area

HKD30

Remarks:

  1. Non-Industrial / Commercial Property refers to location for residential purposes.
  2. Non-Industrial / Commercial Property within remote area is subject to HKD30 Remote Area Surcharge only.
  3. Shipments collected from or delivered to the above locations may require an additional business day.